Frequently Asked Questions
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Yes, all items are hired in sets of five, with a minimum order of 15 items.
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There’s no set timeline for booking, but once you’ve decided on your style, we recommend securing your chosen items early to avoid disappointment. Need a last-minute rental? We can also offer next-day delivery, subject to stock availability.
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Delivery is charged on a per-mile basis and will be included in your quote once you’ve enquired. Alternatively, you’re welcome to collect and return your items directly from our depot if you prefer.
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This depends on the date of your event. For Saturday events, we typically deliver on Friday afternoon or first thing on Saturday morning, with collection from 10am on Sunday onwards. Our standard hire period is three days, with an additional fee for any extended hire.
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We offer a full styling service, from creating your initial moodboard through to on-the-day delivery, as well as a styling-only package. For more information, please get in touch via our contact form, and we’d be delighted to discuss your plans.
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Yes, for an additional fee, we can set your tables on the morning of your wedding or event, ensuring everything is beautifully in place for your special day. For more information, please get in touch via our contact form and select ‘On-the-day set-up’.
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Yes, we offer nationwide delivery and event set-up. Delivery costs are calculated on a per-mile basis and will be included in your quote.
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No need to worry about the washing up — we’ll take care of the dirty work for you! A washing fee is included in your hire price, so there’s no need to clean the items before collection. All we ask is that any leftover food is scraped off the plates before they’re stacked back into their boxes.
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We require a 20% refundable deposit at the time of booking to cover any lost or damaged items. If the cost of replacements exceeds the deposit amount, an additional invoice will be issued after your event. A full breakdown of replacement costs is provided in your rental agreement when you pay your deposit.
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We love showcasing our beautiful collection at venue open days and bridal shows! To find out where we’ll be next, follow us on social media or drop us an email at hello@ottyandco.com. We’d love to see you there!
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We require a 50% deposit of the total hire cost at the time of booking, with the remaining 50% due two weeks before your delivery date. A separate 20% refundable security deposit is also required to cover any breakages or lost items. Provided there are no outstanding charges, your security deposit will be refunded within 14 days of collection.
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f you cancel your booking 14–30 days before your event, you will be eligible for a 50% refund. Unfortunately, cancellations made less than 14 days before the event are non-refundable. All cancellations must be submitted in writing to hello@ottyandco.com.
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Absolutely! We understand that you might fall in love with your wedding plates and want to keep them as a special memento or enjoy using them every day. The good news is that our entire collection is available to purchase! Just let us know, and we’ll be delighted to help you make them yours.